Most Frequently Asked Questions
What’s Up With [Insert Technical Support Request Here]?
Making sure you have an awesome experience is very important to us, so we have resources for folks encountering technical (and other) issues. Our support web site is a great place to start, and if that doesn’t answer your question contact support directly: support [at] uberent dot com. But, seriously, you should really visit our support web site.
You know, this one.
When Does Planetary Annihilation’s Release?
Planetary Annihilation will release “when it’s done.” There’s no hard release date, in other words, though we expect the game to be feature complete in early 2014. That’s soon!
Here’s a recap:
- Alpha: June 7th through September
- Beta: September 26th through (?)
- World Wide Launch (or release): When It’s Done
How Do I Convert My Game Key To A Steam Key?
If you purchased Planetary Annihilation on the Uber Store or received a copy, go to ‘My Keys’ on your account (https://store.uberent.com/Account/MyKeys) and select your game key. Once you activate the key, a window will appear asking if you’d like to convert it to a Steam code. You can then enter this code into your Steam client as a “Activate a product on Steam.”
You won’t be able to re-convert your code back into a key. However, because your key is attached to your UberNet account, you’ll be able to play both via the Launcher and Steam.
How Do I Get The Mac Or Linux Version Of The Game?
You can download the Mac or Linux versions of the game directly by logging in here: http://uberent.com/launcher/padownloads
How Do I Get Updates On The Game’s Status?
I’m An Early Backer On Kickstarter. Where’s My Key?
If you went to the Uber Store and couldn’t see your early backer pledge, it’s probably because you haven’t finalized your pledge yet. An order must be finalized before it becomes visible in our account system.
Go to http://uberent.com/KS/FindMyPledge and enter the email address you originally used with Kickstarter or Paypal to find your pledge. If the link tells you it can’t find an e-mail, you probably weren’t an early backer. If you’re totally certain you were an early backer — rather than a pre-orderer — please e-mail support.
If you were an early backer through Kickstarter or Paypal, or you have pre-ordered the game through the Uber Store, and you don’t see the Backers Lounge in your available forum areas, first, after logging into the forums at least once, logout of them via the logout button (just closing the browser window won’t work), and then log back in. In 99% of situations, that will get your account flagged properly. If it doesn’t, on the forums, please send a PM to BradNicholson.
Users who purchased Planetary Annihilation through Steam are not expected to have game keys. Only users who purchased PA through Kickstarter or the Uber store will have game keys listed in their “My Keys” page. This is because with a Steam purchase, Steam itself is responsible for tracking the ownership status of the game, whereas with Uber purchases ownership of the game is tracked by activation key.
Wait, I Need To Edit My Address Or E-mail! Where Can I Do That?
You can go to https://store.uberent.com/Account/MyAccount to edit your address, email address, display name (For in-game only – no aliases on the forums!)
The account page will show your purchase history. This shows all purchases, and a breakdown of what you selected, in the case of certain early backing packages, the Cosmic Limited Edition, etc.
Where Can I Get The Game?
Awesome! Glad you asked! Go to http://store.uberent.com
Current available editions are:
- Cosmic Digital Edition
- Cosmic Limited
Can I Upgrade My Edition To An Even Cooler Edition?
If you purchased Planetary Annihilation directly from us or through Kickstarter, you totally can through the Uber Store! You can access it by simply going to http://store.uberent.com and logging in with your UberNet account.
Can I stream, publish, and monetize videos of Uber Entertainment’s games (including Planetary Annihilation)?
Yes! Of course. Here’s a web site you can throw into your video, too:
Will There Be Mod Support?
Yes! We feel this is a fundamental part of the spirit of PA.
Will There Be A Single-player Campaign?
Not in the traditional sense. Galactic War, a game mode, will provide an engaging meta-game in which to engage over the course of numerous sessions, both single-player and multiplayer.
Specifically, What RTS Games Have You Guys Worked On?
Team members have worked on the following games, and many others:
- Total Annihilation
- C&C Generals: Zero Hour
- Supreme Commander
- Supreme Commander: Forged Alliance.
- Demigod (MOBA)
System Requirements – SUBJECT TO CHANGE
This support link has the information you need.
Early Backing / Kickstarter
I Was An Early Backer, Do I Need To Buy The Instant Access Version?
Nope! The version you’re playing now is the version everyone has. Of course, that doesn’t mean you can’t buy more copies for friends and family.
When Do I Get My Rewards?
For digital-only backers and all pre-orders, keys have already been provided.
For physical items, we’re still determining the shipping order. Most items will not be ready until right about launch. However, a few items might be ready before then, and if it makes sense to do so, we will of course send those out sooner rather than later.
The Pre-orders Included Some Cool Stuff, Like The Theta Commander. Do Early Backers Get That, too?
Every early backer (at the $15 level and up) will receive the Theta Commander as thanks for backing the game early. This is in addition to any other items they’ll be getting at their chosen backing level.
New items and what backer levels get them:
- Theta Commander: All early backers that bought a copy ($15/$20 +) will receive the Theta commander.
- Delta Commander: All Cosmic Edition owners and Kickstarter backers at the $90+ level will receive the Delta.
Does the thumb drive include its own key?
Short answer: Yes. If you ordered a thumb drive, and a $90 backer level, you would have, at launch, two full retail keys – the alpha key which will convert to beta and finally to retail, plus the added retail key on the thumb drive. Extrapolate similar examples as you will!
Will The Beta Or Alpha Version Be Updated To The Retail Version?
Why Should I Purchase Planetary Annihilation On The Uber Store?
While we have Planetary Annihilation for sale on other services, one of the biggest advantages of buying directly through us is it means that other than payment processing fees, every penny of a purchase goes directly toward development of the game, with no middlemen. This means the game gets that much more love and attention to make sure it is, in a word: awesome.
Why Do I Need An Account, And What Do You Collect With An UberNet Account?
Even though Planetary Annihilation is considered DRM free, to download the game, patch to the latest content, you will need an internet connection and an UberNet account. The only information we keep about you in your account is what you provide: your username and your e-mail address. If you happened to buy something that requires physical shipping, we store your shipping address as well, but only if you require shipping.