Most Frequently Asked Questions
What’s Up With [Insert Technical Support Request Here]?
Making sure you have an awesome experience is very important to us, so we have resources for folks encountering technical (and other) issues. Our support web site is a great place to start, and if that doesn’t answer your question contact support directly: support [at] uberent dot com. But, seriously, you should really visit our support web site.
You know, this one.
When Does Planetary Annihilation’s Release?
Planetary Annihilation was released on September 5, 2014.
How Do I Convert My Game Key To A Steam Key?
Kickstarter backers can convert game keys from the ‘My Keys’ tab on your Uber account.
Select your key and a window should pop up asking if you’d like to convert your key to Steam.
Just enter your code into your Steam client as “Activate a Product on Steam”.
Please make sure your Steam account is linked to your UberNet account by going here.
For Uber Store purchases, Nordic Retail or Collector’s Edition discs, please contact Support to receive a Steam code.
How Do I Get The Mac Or Linux Version Of The Game?
You can download the Mac or Linux versions of the game directly by logging in here: https://store.uberent.com/download/pa
How Do I Get Updates On The Game’s Status?
I’m An Early Backer On Kickstarter. Where’s My Key?
If you went to the Uber Store and couldn’t see your early backer pledge, it’s probably because you haven’t finalized your pledge yet. An order must be finalized before it becomes visible in our account system.
Go to http://uberent.com/KS/FindMyPledge and enter the email address you originally used with Kickstarter or Paypal to find your pledge. If the link tells you it can’t find an e-mail, you probably weren’t an early backer. If you’re totally certain you were an early backer — rather than a pre-orderer — please contact Support.
If you were an early backer through Kickstarter or Paypal, or you have pre-ordered the game through the Uber Store, and you don’t see the Backers Lounge in your available forum areas, first, after logging into the forums at least once, logout of them via the logout button (just closing the browser window won’t work), and then log back in. In 99% of situations, that will get your account flagged properly. If it doesn’t, please contact Support.
Users who purchased Planetary Annihilation through Steam are not expected to have game keys. Only users who purchased PA through Kickstarter or the Uber store will have game keys listed in their “My Keys” page. This is because with a Steam purchase, Steam itself is responsible for tracking the ownership status of the game, whereas with Uber purchases ownership of the game is tracked by activation key.
Wait, I Need To Edit My Address Or E-mail! Where Can I Do That?
You can go to https://store.uberent.com/Account/MyAccount to edit your shipping address, email address, display name (For in-game only – no aliases on the forums!)
The account page will show your purchase history. This shows all purchases, and a breakdown of what you selected, in the case of certain early backing packages, the Cosmic Limited Edition, etc.
Where Can I Get The Game?
Awesome! Glad you asked! Go to http://store.uberent.com
Can I stream, publish, and monetize videos of Uber Entertainment’s games (including Planetary Annihilation)?
Yes! Of course. Here’s a web site you can throw into your video, too:
Is There Mod Support?
Yes! We feel this is a fundamental part of the spirit of PA. You can find more information about modding on our Forums here.
Is There A Single-player Campaign?
Not in the traditional sense. Galactic War, a game mode, provides an engaging meta-game in which to engage over the course of numerous sessions.
Can the game be played Offline?
Yes! You can fight in Galactic War, skirmish with AI, and play multiplayer over a LAN. To view the system requirements to play offline, check out this support link.
Specifically, What RTS Games Have You Guys Worked On?
Team members have worked on the following games, and many others:
- Total Annihilation
- C&C Generals: Zero Hour
- Supreme Commander
- Supreme Commander: Forged Alliance.
- Demigod (MOBA)
This support link has the information you need.
Early Backing / Kickstarter
I Was An Early Backer, Do I Need To Buy The Instant Access Version?
Nope! The version you’re playing now is the version everyone has. Of course, that doesn’t mean you can’t buy more copies for friends and family.
When Do I Get My Rewards?
For digital-only backers and all pre-orders, game and soundtrack keys have already been provided.
We have not shipped the physical rewards yet as some of the items are still in production. We have sent out a notification to allow you to verify items and shipping address before shipping.
Please go here to confirm your shipping address
The Pre-orders Included Some Cool Stuff, Like The Theta Commander. Do Early Backers Get That, too?
Every early backer (at the $15 level and up) will receive the Theta Commander as thanks for backing the game early. This is in addition to any other items they’ll be getting at their chosen backing level.
To see which Commanders are available, click here
Does the thumb drive include its own key?
Short answer: Yes. If you ordered a thumb drive, and were a $90 backer level, you would have two full retail keys – the alpha key, plus the added retail key on the thumb drive. Extrapolate similar examples as you will!
Will The Beta Or Alpha Version Be Updated To The Retail Version?
Yes! Your Alpha and/or Beta key is also your Retail key.
Why Should I Purchase Planetary Annihilation On The Uber Store?
While we have Planetary Annihilation for sale on other services, one of the biggest advantages of buying directly through us means that every penny of a purchase goes directly toward development of the game, with no middlemen, other than payment processing fees. This means the game gets that much more love and attention to make sure it is, in a word: awesome.
Why Do I Need An Account, And What Do You Collect With An Uber/PlayFab Account?
Even though Planetary Annihilation is considered DRM free, to download the game and patch to the latest content, you will need an internet connection and an Uber/PlayFab account. The only information we keep about you in your account is what you provide: your username and your e-mail address. If you buy something that requires physical shipping, we store your shipping address as well, but only if you require shipping.